We get these questions all of the time: How do I get my prize? How long will it take to get my prize? Why didn’t they send me an email confirming my win? How do I contact the promotion administrator or sponsor?
Here are some answers to those questions:
Most promotional companies will automatically ship your prize within 8-10 weeks from the end date of the promotion. Look to see when the promotion ends and add 8-10 weeks to that date; this is the timeframe you’re dealing with for prize fulfillment. Some companies will send out prizes immediately, even within days of your winning, but most companies will take weeks to ship prizes. Patience is necessary when it comes to prize fulfillment. You can use the search box (upper right corner) on our blog to look up any games (new or old) and leave a comment asking if anyone else has received their prize yet for that game. We have thousands of daily visitors, so it’s likely we’ve had other winners and someone will likely respond to your query.
As for emails, promotional companies do not always send emails to instant winners, even when the winning screen tells you that they will send an email. Just because you didn’t receive an email, doesn’t mean you didn’t win. Look up the game on our blog and see if anyone else has received a winning email or leave a comment asking if anyone else received an email. To be sure, always check your spam/junk email folders when you are anticipating a winning email. Some companies will require you to reply confirming your mailing information or attach an affidavit to the email that you must fill out, notarize and return promptly; else you forfeit your prize, so always read those winning emails thoroughly when they are sent to you. In some rarer cases, games malfunction and you may receive a winning email even though the screen told you otherwise. Often, this actually means that you did win, but the game malfunctioned and gave you a losing screen instead of the winning screen. When in doubt, use the contact information in the Official Rules to contact the administrator and if there isn’t an administrator (or the sponsor is acting as the administrator), then contact the sponsor using the information contained in the Official Rules. If that contact information is insufficient or after being patient, you’ve received no response, you may attempt to contact the administrator or sponsor through social media.
In some cases, (particularly, if you’ve not been abiding by the entrant limitations listed in the official rules), you may never receive the prize or a response from the promotional company. Promotional companies typically do not inform entrants of disqualifications – they simply discard the information and draw a different winner from the pool of eligible (qualified) entrants. If you play by the rules, you may receive instant win game prizes in the mail occasionally that you had no idea you won. It usually means someone was disqualified and you were drawn as a replacement instant win game winner.
Lastly, sponsors often only hear from people who are having trouble receiving prizes. Once you receive your prize, take some time to send the sponsor a message of thanks (you can use Facebook, Twitter, or the contact form on the sponsor’s websites) and encourage the sponsor to run another instant win promotion in the future. We would have no games to list if it weren’t for the sponsors, so take the time to let them know how much you enjoy their instant win games.